A2E2 Instructions

For several years now we have utilized a voice response unit (VRU) to assist our members in checking on their balances and requesting withdrawals of funds. This unit, part of our computer system, responds to touch-tone phone input and is available around the clock, seven days a week.

To access the system, dial the credit union main number, 587-4319 or 4319 if you're dialing from the Alfred State campus. The system will instruct you to press “1” to access A2E2 or “2” for the office.

• After you have entered “1”, you will be greeted by the A2E2 Operator and asked again to enter “1” to access account information.
  
• After you have entered “1”, you will be asked to enter your account number followed by the “#” key.
  
• Next, you will be asked for your Access Code (password). This is the first 5 digits of you Social Security Number followed by the “#”. This password can be changed by selecting option “8” below.
  
• You will then be advised of the options available:
  • Press 1 for Current Account Activity
  • Press 2 Account Transactions (transfers and withdrawals)
  • Press 3 for Rates
  • Press 8 to Change Your Password
  • Press 9 to Exit

Press 1 for Current Account Activity Information, Then:

Press 1 for Account Balance Information on All Accounts

or

Press 2 for Account Balance and Activity on a Specific Account, then:

• Press 1 for Share
  • Press 1 for Account Balance Information
  • Press 2 for Current Period Transaction Activity
  • Press 3 for Last 5 Deposits
  • Press 4 for Last 5 Withdrawals
  • Press * to Return to the Previous Menu
    
• Press 2 for Loan
  • Press 1 for Account Balance Information
  • Press 2 for Current Period Transaction Activity
  • Press 3 for Last 5 Loan Pmts and Transfers
  • Press 4 for Last 5 Loan Advances
  • Press * to Return to the Previous Menu
    
• Press 4 for Club
  • Press 1 for Account Balance Information
  • Press 2 for Current Period Transaction Activity
  • Press 3 for Last 5 Deposits
  • Press 4 for Last 5 Withdrawals
  • Press * to Return to the Previous Menu
    
• Press 5 for Certificate of Deposit
  • Press 1 for Account Balance Information
  • Press 2 for Current Period Transaction Activity
  • Press 3 for Last 5 Deposits
  • Press 4 for Last 5 Withdrawals
  • Press * to Return to the Previous Menu

or

Press 3 for Dividend and Interest Information on All Accounts

• Press 1 for Previous Year Information
• Press 2 for Current Year Information
• Press * to Return to the Previous Menu

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Press 2 to Perform an Account Transaction, Then:

Press 1 to Perform an Account Transfer or Withdrawal

• Press 1 for Transfers
  • Enter the Transfer From Account Number
  • Enter the Transfer to Account Number (The VRU will only ask for the account number if there are multiple Share/Share Draft/Loan accounts for the member
  • The VRU will respeak the transaction and then ask you to:
    • Press 1 to accept the transaction
    • Press 2 to reenter the transaction
    • Press 3 to reject the transaction
  • Press * to return to the Previous Menu
    
• Press 2 for Withdrawals
  • Press 1 for Share Withdrawal
  • Enter the Withdrawal Account Number (The VRU will only ask for the account number if there are multiple Share/Share Draft/Loan accounts for the member)
  • Enter the Withdrawal Amount (make sure you include the decimal point)
    • Press 1 to have the check mailed to you or
    • Press 2 to pick up the check at the credit union
  • The VRU will respeak the transaction and then ask you to:
    • Press 1 to accept the transaction
    • Press 2 to reenter the transaction
    • Press 3 to reject the transaction
    • Press * to return to the Previous Menu
• Press * to Return to the Previous Menu

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Press 3 for Rate and General Information, Then:

Press 1 to listen to the Current Dividend Rate Information

Press 2 to listen to the Current Loan Rate Information

Press 3 to listen to the Credit Union Special Promotions and announcements

Press * to Return to the Previous Menu

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Press 8 to Change Your Access Code, Then:

Enter your VRU Account Number as shown on your statement (followed by the # sign) (i.e. 01/3331.0 would be 3331)

Enter your VRU Access Code (first 5 digits of your SS#, as shown on your statement, followed by the # sign) (i.e. If your SS# is 123456789, your access code is 12345)

Enter you new VRU Access Code (followed by the # sign)
The VRU will respeak the old and new Access Codes and then ask you to:

• Press 1 to accept the new Access Code
• Press 2 to reenter the new Access Code
• Press 3 to reject the changes

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Press 9 to EXIT

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